Our Process

Prepare a Written, No-cost Proposal

Consulting engagements are prefaced by a thorough discussion with the client, at no cost, to understand requirements, expectations and the desired deliverables. We restate our understanding of the same to the client in a written proposal that includes a statement of work, list of deliverables, a timeline and costs.

Finalize an Understanding of the Client's Needs

Frequently, additional preliminary investigation and analysis will be required to assess the client's stated needs and possibly refine them to articulate a clear mandate for the assignment that is actually required. We are often engaged in short, targeted assessment work to help the client distill and then address the most pressing problems and issues. We commit experienced staff at competitive rates to this 'exploratory' work, without requiring any long-term commitment.

Proceed with Clear Milestones & Checkpoints

We only proceed when there is agreement on the structure and governance of an assignment including the nature and frequency of both formal and informal reporting. This ensures full transparency and enables the client to adjust assignment priorities as necessary to address changing business needs with the least amount of disruption and cost. This approach also makes it crystal clear when an engagement should be, and indeed, is complete.

Assign the Right People & Transfer Skills Early

For each assignment we identify the person or people from our team who are best qualified by experience, personality and skills to tackle the assignment and deliver results. Our consultants are independently employed professionals of sound, mature judgment with solid project and program management skills—all are proven implementers. And a key priority for our consultants is to transfer relevant skills to the client's staff at the earliest opportunity.

Focus On the Assignment at Hand

Our goal is to complete the work we have been chartered to do by the client, and not to invent new work. Your interests are our interests.

Structured, No-strings-attached Hand-off

When strategy and organizational direction has been established, the challenge is to establish and execute the programs and projects which will deliver that vision. Building a successful balanced program portfolio to deliver company objectives requires clear evaluation of business benefit, assessment of the costs and impact to implement, and an understanding of attainability.

The ability to manage and execute a program portfolio which supports teams in successful execution and delivers real value back to the organization, without layers of unnecessary bureaucracy and overhead, is the only way to operate a program management office. This is a cornerstone of our expertise.

Maintain an On-going 'Partnership'

We remain loyal and committed to the success of our clients, and seek to maintain a 'silent partner' relationship — always willing to provide opinions and discuss on-going business issues in confidence, even after assignments are concluded, without 'the meter running'.